Reservations, Deposits & Balances
All Reservations start online. Once you have calculated your Charter's costs, you will receive a Charter Quote. To turn a Charter Quote into a Reservation, a 10% deposit is required. All deposits are nonrefundable. Deposits can be paid by credit/debit card, by check in the mail, or by bringing cash into the office. We accept most major credit cards, such as Visa, MasterCard, and Discover. Unless other arrangements have been made in writing, the final balance and itinerary are due no later than 21 days prior to the Charter Date. Payments received after the Due Date will incur a 10% Late Fee.
Refunds & Cancellations
If a cancellation occurs from the client's side, any deposits and/or payments will be nonrefundable. Client is still responsible for the full balance if cancelled within 21 days of Charter Date. We encourage our clients to discuss any possible date changes or issues with their date so we can assist you in rescheduling. Cancellations due to severe weather will be handled accordingly.
Overtime
In the event that the client wants to change the scheduled itinerary, they may do so, only if The Company can accommodate this request. Requests are subject to vehicle and driver availability. On all hourly charters, The Company provides up to a 20 minute grace period at the end of the scheduled drop off time. After 20 minutes of scheduled drop-off time, the client will be charged $150 per hour.
Gratuities
Gratuities are not typically included in the cost of a Charter. As a guideline, the average gratuity is $80 to $100 per day. You may request to have gratuities added to the cost of your Charter or pay gratuities directly.
Overbooking & Subcontracting
While the Company does not practice “overbooking”, in the event of unforeseen circumstances and/or the need for additional vehicles, the Company reserves the right to subcontract services from our Approved Vendor List and/or Pupil Transportation Safety Program List in order to prevent unsafe and/or under-insured Passenger Carriers transporting our clients.
Route & Time Guarantees
The driver will make every effort to stay on schedule with your itinerary, however the company is not responsible for delays caused by US DOT Regulations, traffic conditions, weather related conditions, and/or directions provided to the driver by any passenger.
Smoking, alcohol & illegal drug use
The use of cigarettes, smokeless tobacco products and e-cigarettes are strictly prohibited in all vehicles. Illegal drug use is not permitted in any of our vehicles. The client will not allow any alcohol to be consumed by any passenger under the age of 21. If either is found, the Client’s charter will be terminated immediately with assistance of law enforcement and no refunds will be given.
Breakdown Procedures
Cape Fear Transportation adheres to a scheduled maintenance program. This program helps to ensure our Fleet is in a safe and proper condition at all times. In the event of an unforeseen mechanical problem causing a breakdown, we will first attempt to troubleshoot the problem with your Driver and/or Crew members. If that attempt proves to be unsuccessful, we will dispatch our Roadside Service Team. Depending on your current location and situation, we will also dispatch another comparable vehicle. If our Roadside Service Team can not correct the problem prior to the second vehicle arriving, you may switch vehicles and continue your Hassle-Free Charter.
Americans with Disabilities Act (ADA)
An ADA Accessible Motorcoach is a bus that is equipped with a passenger lift for those in wheelchairs.
Those in need of an ADA Accessible Motorcoach are asked to make their request prior to Booking.
Special Needs Requests made within 48 hours prior to the start of your Charter may not be approved, as this may cause displacement of other passengers on other Charters.
Hours-Of-Service
No Motor Carrier shall permit or require any driver used by it to drive a passenger-carrying commercial motor vehicle, nor shall any such driver drive a passenger-carrying commercial motor vehicle:
(1) More than 10 hours following 8 consecutive hours off duty; or
(2) For any period after having been on duty 15 hours following 8 consecutive hours off duty.